Frequently Asked Questions


In this section you will find answers to frequently asked questions, grouped by category. Please do not hestitate to contact us if you have additional questions regarding our products or services.

Understanding Eleware

What is Eleware?

Eleware is an industry leading knowledge management solution that enables organizations, departments and teams to rapidly document and share information about key procedures. Our solutions:

  • Improve productivity
  • Improve consistency and compliance
  • Improve knowledge sharing and access to information
  • Accelerate training
  • Reduce delays and interruptions
  • Reduce re-work caused by incorrectly followed procedures
Why should I use it?

Our solutions enable organizations to mitigate knowledge risks while simultaneously improving productivity. With Eleware, employees learn faster, produce more consistent work, and are impeded by fewer delays.

How is Eleware better than diagramming and portal software?
(e.g., Microsoft Visio and Sharepoint)

Microsoft Visio is one of several diagramming tools that may be used to create schematics of procedures. But do diagrams created with such tools provide sufficient information to get work done? How much work does it take to create and modify them? Are procedure maps easy to find?

In our experience, solutions from other vendors are cumbersome, have minimal impact on productivity, and are not adopted by their users. If you've worked with solutions from another vendor, then you're probably familiar with the typical user experience:

  • You spend more time figeting with layouts than actually defining your procedures
  • Detailed information cannot be captured in the diagram
  • Procedures are accessed via a poorly organized portal that is rarely updated

Eleware solutions eliminate these problems:

  • Figeting with procedure layouts is virtually eliminated -- our systems handle the tedious work, enabling you to focus on capturing procedures
  • Each step in a procedure may be documented in detail
  • Procedures may be accessed by authorized users from any internet-enabled device, such as a desktop or notebook computer, tablet, or smartphone
  • Procedures may be grouped together in categories that make sense to your staff. Group by org chart, job function, or other criteria
What components make up the Eleware system?
  • eleFLOW, a Windows application used to capture and manage your organization's procedures
  • eleWIKI, a browser-based searchable repository of procedures and related information
  • Eleware server, the central repository where procedures and related information are stored, which may be installed locally on your own hardware, or hosted in the cloud on ours

Recommended Hardware

eleFLOW was designed for use with the SpaceNavigator 3D mouse by 3D Connexion.
What standard equiment do you recommend for use with eleFLOW?

eleFLOW was designed for use with the SpaceNavigator 3D mouse by 3D Connexion. This mouse provides effortless zoom and panning capabilities when either navigating individual flowcharts or when navigating the interactive organizational chart.

Use of the 3D mouse is optional.

eleFLOW may be used in large-scale industrial settings with state-of-the-art hardware and user interfaces.
Does the Eleware system support industrial-grade equiment that meets technologically advanced environments?

Eleware can provide expert consultation services to assess your needs and provide a customized combination of hardware and software to fit the mission-critical needs of your organization.

System Requirements

What are the system requirements for eleFLOW?
  • Windows XP / Windows Home Edition / Windows Vista / Windows 7
  • 1.8GHz or faster processor
  • 512MB of RAM (1GB recommended)
  • 10mb of available hard-disk space for installation; additional free space required during installation (cannot install on flash-based storage devices)
  • 1024 x 768 display (1680 x 1050 recommended), with 16-bit video card
  • OpenGL enabled graphics card
  • Broadband Internet connection
What are the system requirements for viewing procedures with eleWIKI?
  • Internet connection
  • Modern web browser, such as Internet Explorer 7+, Firefox 3.6+, Safari 4+
What are the system requirements for self-hosting eleWIKI?
  • Windows Server 2003 or 2008
  • Internet Information Server 7+
  • ASP.NET 2.0+
Should my organization use Eleware hosted data services, or install a local server?

Your company may want to start off by utilizing one of our servers, and then later switch to your in-house server. Either way, we can always move your data to where you feel most comfortable. In any case, we are happy to provide a customized data storage scenario to best suit your needs.